Unable to start Adobe shared review (SharePoint)

Forum|Forum|2 months ago
May 6, 2026
3 replies
148 views

My team extensively uses the Adobe shared review functionality on SharePoint. As of this morning, no one on my team can open a shared review. We are getting the error “Status: could not save the shared review-enabled PDF file.”

Any insight into why this is happening or how to resolve?

Correct answer sherylh67

@Tariq Ahmad Dar Our Acrobat updated to version 2026.001.21563 and the issue is resolved. Was a root cause determined and solution provided in this update? We would like to know what the issue was in case it recurs.

O

Orly5E82

Inspiring

Hi all,

Funny, I’m using the same Acrobat Pro version - but for the last few days have not been able to create a shared PDF. This is extremely frustrating. I recently did a re-install of Acrobat Pro - and the problem resolved for one file, now I’m back to the same problem - cannot create Shared PDF for review (it gets stuck). My PDFs must remain on our Sharepoint servers (and not in Adobe cloud).
Two other problems:
1. I’m having trouble getting the “Send for Shared Review” feature to use the Sharepoint subsites,
2. For the review copy, I would like to send a link of the PDF (and not send via the default email) - and I cannot setup Adobe to do this. Any ideas would be appreciated.

sherylh67Correct answer

Participant

@Tariq Ahmad Dar Our Acrobat updated to version 2026.001.21563 and the issue is resolved. Was a root cause determined and solution provided in this update? We would like to know what the issue was in case it recurs.

T

Tariq Ahmad Dar

Community Manager

Hi @sherylh67 - Glad to hear that.
Some changes and enhancements have been made around the feature, but i am not aware of the exact details.

T

Tariq Ahmad Dar

Community Manager

Hi @Katherine23061897d5hi ,

Thank you for reporting this.
Since the issue began suddenly and is affecting multiple users on the team simultaneously, it appears more likely to be related to authentication, connectivity, or permissions between Acrobat and SharePoint rather than to the individual PDF files.

The error “Status: could not save the shared review-enabled PDF file” typically occurs when Acrobat is unable to synchronize the shared review data back to the SharePoint location.

We recommend trying the following:

Sign out of Acrobat and sign back in
Verify that users can access and edit the SharePoint location directly in a browser
Clear cached Microsoft/SharePoint and Adobe credentials from the system credential manager
Test creating or opening a new shared review to confirm whether the issue affects all review sessions
Confirm whether any recent SharePoint security, authentication, or policy changes were introduced in your environment

If the issue persists after these checks, please let us know whether:

The problem affects both existing and newly created shared reviews
Users can manually upload/edit files in the same SharePoint location outside Acrobat

That information will help narrow down whether the issue is related to SharePoint connectivity, authentication, or Acrobat review synchronization.

~Tariq

sherylh67

Participant

@Tariq Ahmad Dar I am a coworker of @Katherine23061897d5hi who is also experiencing this problem, and walked through your steps above. I completed steps 1, 2, and 3. Step 4 failed. We are unsure what background updates are made within our systems, as these are initiated and managed by the IT organization. However, security updates are frequent and likely have occurred. Our entire team of 6 has experienced this issue, so it’s not unique to any one user. This issue affects the initiation of new reviews. Some users have extended existing reviews successfully, but others report that although the extension seemed to process properly, it did not implement properly for our reviewers. We can all manually upload/edit outside Acrobat.

T

Tariq Ahmad Dar

Community Manager

Hi @sherylh67,

Thanks for reaching out and for the additional details. Sorry for the troubled experience.
Would you check the Acrobat version installed on the machine where the review is working and on the one where it isn't?
To check the Acrobat version installed: https://adobe.ly/4jLLoBu

Launch Acrobat
Help > About Adobe Acrobat

Once I have this information, I will discuss it internally with the engineering team.

~Tariq

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