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M
merb-osco
Participant
April 6, 2021
Question

Unable to uninstall Acrobat X Pro silently - Error 1602: Removal failed

  • April 6, 2021
  • 1 reply
  • 1207 views

Hi all,

 

I'm trying to remove end of life versions of Adobe Acrobat, specifically X Pro in this case, remotely using the command line. I'm trying to use the following command:

 

msiexec /x {AC76BA86-1033-F400-7760-000000000005} /qn /norestart

 

But it never does anything, when I check event viewer for the target computer it says:

 

-----

 

Product: Adobe Acrobat X Pro - English, Français, Deutsch -- Removal failed.

 

Windows Installer removed the product. Product Name: Adobe Acrobat X Pro - English, Français, Deutsch. Product Version: 10.1.16. Product Language: 1033. Manufacturer: Adobe Systems. Removal success or error status: 1602.

 

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Does anyone know the correct command I should be using to remove this software?

This topic has been closed for replies.

1 reply

J
Jasonin951
Participant
June 9, 2023

I am having the same issue.  Do you know of a good solution?  I suspect that either the application is currently running or a plugin of it is but can't confirm as the end user is not responsive at the moment.

Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
June 10, 2023

Very possibly. The 1602 error is coming from msiexec and possibly revolves around an in-use/shared file that requires rebooting to complete.

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