unable to use any tools since Mar 13 update

Question

Since the Mar 13 update, I am unable to use any tools to access a word docuemnt. I get an error mesasage requiring downloading additonal files. I have deleted, downloaded and restarted the program, have repairied the program, etc. No changes. Adobe Acrobat Pro has become usless for our organization.

Meenakshi_Negi · Answer

Hi Darby Creek0101,

Thank you for reaching out.

Please let us know how you are trying to access the Word document from the Acrobat application. Share the screenshot of the error message you receive.

Share the Acrobat and OS version numbers on the machine.

Thanks,

Meenakshi

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