Unable to use Globalsign Certificate for certifying a document

Question

I have been issued a renewed Globalsign certificate which is visible in the Windows Certificate store but when I try to certify a document it is not available for selection. Prior to renewal the previous certificate was available. I'm using Adobe Acrobat Pro 2023.003.20380.

Any ideas on how to fix this?

MikelKlink · Answer

The "Intended usage: Digital Signature, Encrypt Keys, Client Authentication" seems to indicate that your certificate has a Key Usage extension with the values Digital Signature and Encrypt Keys and an Extended Key Usage extension with the value Client Authentication.

But that combination is not accepted by Adobe Acrobat for signing. For signing it expects both

no Key Usage extension at all or a Key Usage extension with at least one of the values nonRepudiation and digitalSignature, and
no Extended Key Usage extension at all or an Extended Key Usage extension with at least one of the values emailProtection, codeSigning, anyExtendedKeyUsage, and 1.2.840.113583.1.1.5 (Adobe Authentic Documents Trust).

See here for reference.

Thus, please ask GlobalSign for a certificate that complies with these requirements.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded