Skip to main content
Mike in CA
Mike in CA
Participant
March 3, 2024
Question

Unable to validate serial number of acrobat Xi Pro.

  • March 3, 2024
  • 1 reply
  • 619 views

After completing installation process, I am unable to validate my serial number. System says that my acrobat version is too old. I purchased this full version in 2017. I did not install at that time, as I was happy with my earlier versions (with massively scalable thumbnail pages). Now Windows 10 has ended my past connections to those useful, earlier versions. Is there a workaround for validating my serial number and completing my install?

mike

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
March 3, 2024

What do you mean by "System says that my acrobat version is too old"? That's not an error message I'm familiar with. Does it maybe say that you require a license of a previous full version? Post a screenshot or the exact text of the message you're getting.

Mike in CA
Mike in CAAuthor
Participant
March 3, 2024

During the "serial number validation" screen at the end of the installation process, I select the validate button. The system responded with a statement that I am not connected to the internet (which was not the case). The system offers off-line methods for "temporary offline" and "permanently offline" methods, where request codes and response codes are created. I am unable to re-create the exact screen that referenced my "too old" version, but I am also not able to manually add the serial number in my account profile. When I try to manually register the program through my account I get "The provided serial number is invalid", where in the past it offered more information, that indicated that older versions could not be registered. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices