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Inspiring
June 23, 2024
Question

Unacceptable memory usage from Adobe apps and processes

  • June 23, 2024
  • 2 replies
  • 2272 views

I have been an Adobe CC Full Suite user for 5 years, and while that may not appear like a long time, it is certainly something. 

For the first time ever, yesterday, I started to have macOS (14.5) send me messages about my system having run out of application memory, suggesting that I quit something. Trying to keep calm, I launched Activity Monitor, which showed several RED spikes in memory pressure, and a certain Adobe Acrobat (up-to-date as of the date of this post) using 3.86 GB of memory with no document open! 

I quit Acrobat and things resumed working normally. Later in the day, and again today, I launched Illustrator and the message came back. Looking at the list in the Memory tab of Activity Monitor, I noticed how many processes Adobe CC has in there, contributing to an absurd amount of memory used just for... nothing that enhanced the user's experience.

Now for the best part: my machine is an M3 Max MacBook Pro with 2 TB SSD and 36 GB of memory! I have been an Apple user since 2009 and never had I seen that message pop-up, even if I am an user who likes to have tons of apps and windows open at the same time. macOS always managed this perfectly, assuming it was allowed to. 

Never before as today I have been drawn to switch to the Affinity Suite and to some other PDF editor.

No need to explain why all those bloatwares are needed, licensing and syncing, I am already used to that gurgle from Avid. What I, and certainly plenty of users need, is that all those apps and process stop clogging systems with extra things no one asked for, and that they use the appropriate and minimum necessary amount of system resources. 

I am bound by my subscription for another 10 months, but the magic has now faded... 

 

These are just two examples, from the Utilities folder in /Applications

and from the Shared folder:

Why are these things here? Who gave them permissions to be installed in there? I certainly didn't because I was never asked. 

The only reason keeping me here, honestly, is how amazing the Adobe Community of users has been so far. They, we, all deserve much more.

Thank you

2 replies

chikega
Participant
March 30, 2025

Same thing just occurred with my brand new MBP 2024 M4 64GB ... Adobe Acrobat essentially went beyond 256GB of usage for one PDF file open, froze up my system and caused it to reset. So much for safe memory practices in C++ Adobe - RAII, safe pointers, and the lot. 😕😕  

 

 

Amal.
Community Manager
Community Manager
June 24, 2024

Hi @Inélsòre 

 

Hope you are doing well and thanks for reaching out.

 

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

 

Let us know how it goes.

 

~Amal

Inspiring
June 25, 2024

This was a fresh install after having already done that to try and restore the recent document list... 

 

Amal.
Community Manager
Community Manager
June 25, 2024

Hi there

 

Acrobat Pro requires 2GB RAM and 2.75GB of hard disk space on MacOS. Please check the help page https://helpx.adobe.com/acrobat/system-requirements.html  for more information.

 

~Amal