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R
renatasdao
Participant
March 19, 2019
Question

Unassociated Desktop App Hijacked by Creative Cloud

  • March 19, 2019
  • 1 reply
  • 341 views

I purchased Adobe Acrobat Pro, Student and Teacher Edition (2017) from a third party vendor as a gift for my qualifying partner so that she would be able to work from home. I was provided with a download link and a serial number and I downloaded and installed the program with no problem. The first time she used the program, it logged in and linked to my Creative Cloud Photography account and after a five day trial reverted to the stripped down free version of Acrobat. I have attempted several times to resolve this problem through Adobe's customer service to no avail.

What do I need to do to separate the stand-alone / non-subscription version of Acrobat Pro from my CC Photo account so that my friend can use the full-featured program?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 19, 2019

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove the Adobe PCD folder and SLStore folders,  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

restart your computer (don't skip this)

reinstall the non-subscription acrobat.

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