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Correct answer Tariq Ahmad

Thanks, but like I stated before, Adobe Acrobat DC does NOT exist in Control Panel / Programs and Features.

Will


Hi Will,

If Acrobat is installed on the machine, try to visit this location: C:\Program Files (x86)\Adobe\Acrobat DC\Setup Files\

Go inside "Setup files" folder, there should be a folder with a name like this "{AC76BA86-1033-FFFF-7760-0C0F074E4100}" inside this folder look for setup.exe or setup, double click it and follow the onscreen instructions, it should give you option to uninstall Acrobat.

Also, you may try using Acrobat cleaner tool to uninstall Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  if Acrobat is installed on the machine.

Let us know if that helps.

-Tariq Dar

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 3, 2017

if that was installed by the cc desktop app, uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

senorwillburr
senorwillburrAuthor
Participating Frequently
July 3, 2017

Thanks for the reply, but I have no applications installed on the Creative Cloud.

Will

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 3, 2017

if you have the dc perpetual license, use your control panel to uninstall.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 2, 2017

Right click the Window icon in the very bottom left corner

Select Settings

Select Apps in the upper right corner for an uninstall option

Default on the left should be Apps & features

Click program name in the center list

Select Uninstall

If Acrobat is not in the list, you have a damaged install and will need to use the Adobe Cleaner

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

senorwillburr
senorwillburrAuthor
Participating Frequently
July 3, 2017

Thanks for the reply, but the Win 10 road to the App Settings is not how you described, regardless, Adobe Adobe Acrobat DC does NOT appear on the Apps & features window.  It doesn't appear on the Programs and Features through the control panel either.

Will

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