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Question

Unkown Error when editing/adding images in Acrobat

Forum|Forum|5 years ago
February 24, 2021
3 replies
4507 views

Any insertation or change to an image in PDF results in "Unknown error" message. I read about a workaround in 2020 where you print as PDF, but that is not resolving the issue, nor are changes to compatibility settings. Has anyone found a recent solution?

Edit and convert PDFs

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O

Omar31104207rrt4

Participant

Is there any solution yet for this problem?

JenniferGKSMIAuthor

Participating Frequently

Have not heard an update yet. Please respond.

M

Mario Heiß

Participant

Hi Jennifer,

hi Akanchha,

we have exact the same problem with fresh installed Adobe Acrobat Standard Version 21.001.20145.

Which I found out that inserting only doesn't work for images stored on a network drive. If I copy and paste the files locally, I will not receive a warning or error message.

How can the bug be fixed?

Kind regards

Mario

JenniferGKSMIAuthor

Participating Frequently

Mario - we found the same workaround you did, but no official word from Adobe on how to fix the actual bug.

AkanchhaS8194121

Legend

Hi Jennifer,

Hope you are doing well.

Would you mind confirming the exact version of Adobe Acrobat and OS you have been working with?

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 Optional update, Feb 25, 2021, is available which addresses some important issues. Let us know if that helps with this one.

Navigate to Acrobat>help>check for update

Or install the latest patch directly from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

If this doesn't help then, Navigate to Adobe Acrobat>Preferences(Mac) Or Edit>Preferences (Win)>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.

Thanks,

Akanchha

JenniferGKSMIAuthor

Participating Frequently

Hi Akanchha,

The latest optional update did not solve our issue. We are on 2021.001.20142 on Windows 10 Enterprise.

JenniferGKSMIAuthor

Participating Frequently

We are also 64-bit - would that make a difference?

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