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johnw4261522
Participant
January 28, 2020
Question

Unsecured PDFs open as secured

  • January 28, 2020
  • 2 replies
  • 570 views

I just got Acrobat DC 2017, and every time I open a PDF, I cannot edit it as it says it is secured - I have opened the same files on a Mac and have no problem editing. I turned off Enhanced Security and it STILL asks for a password - help!

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2 replies

mauricev1
Inspiring
February 22, 2020

I have recently seen this behavior on Windows. I had the user log out of Creative Cloud, reboot and log back in and PDFs started opening normally again.

Bernd Alheit
Community Expert
Community Expert
January 28, 2020

What app does you use on the Mac?