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david22b
Participant
January 17, 2019
Answered

Unsupported document

  • January 17, 2019
  • 1 reply
  • 1874 views

Error received when I try to delete pages.

"Error organizing [File Name.pdf]

Unsupported file"

Further error under the "!" says: "Page extraction is not allowed in the source PDF documents."

How can I delete pages from this file?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi David,

    This might not be useful information for you as you have already got your subscription canceled. Just adding on my comment to clear the confusion occurred in past-

    In Adobe Acrobat Reader DC, it's not even giving me the option to "Organize"...only telling me to "Add" (i'm logged in and already subscribed).

    You have subscribed for Adobe PDF Pack, which doesn't include Edit feature in it. Page extraction, delete and Organize such features are only part of Acrobat DC subscription.

    Since your subscription isn't qualifying one, so you had trouble working with these features.

    FAQ | Adobe PDF Pack

    Hope this answers your query.

    Thanks,

    Akanchha 

    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    January 17, 2019

    In this happening in Acrobat? If so, what version? Or in Adobe PDF Pack?

      D
      david22bAuthor
      Participant
      January 17, 2019

      It looks like I'm in Document Cloud [Adobe Document Cloud​]. It's giving me the option to Delete but then gives me the error.

      In Adobe Acrobat Reader DC, it's not even giving me the option to "Organize"...only telling me to "Add" (i'm logged in and already subscribed).

      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      April 9, 2019

      Hi David,

      This might not be useful information for you as you have already got your subscription canceled. Just adding on my comment to clear the confusion occurred in past-

      In Adobe Acrobat Reader DC, it's not even giving me the option to "Organize"...only telling me to "Add" (i'm logged in and already subscribed).

      You have subscribed for Adobe PDF Pack, which doesn't include Edit feature in it. Page extraction, delete and Organize such features are only part of Acrobat DC subscription.

      Since your subscription isn't qualifying one, so you had trouble working with these features.

      FAQ | Adobe PDF Pack

      Hope this answers your query.

      Thanks,

      Akanchha 

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