Skip to main content
J
Joe26523215w4af
Participant
October 10, 2022
Question

Unsupported File DocuSign

  • October 10, 2022
  • 1 reply
  • 459 views

Hello,

I am trying to send out documents to be signed via DocuSign however when I attempt from the desktop application it is not working, but from the webpage, it is working is there a reason for a message stating "unsupported file" on the desktop app and not online?

This topic has been closed for replies.

1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
October 10, 2022

I'm going to assume you're trying to use Acrobat Pro/Standard with Docusign. Let's try you out in the Acrobat forum. Someone there might know the answer or know where to find an answer.

 

* The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Questions about business plans should be posted in Enterprise and Teams 
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices