Unsupported file types

Forum|Forum|3 years ago
November 16, 2022
2 replies
8116 views

When I try to open a PDF File with Adobe Acrobat Pro I get an error message saying 'Adobe Acrobat could not open this file because it is either not a supported file type or because the file has been damaged (for example it was sent as part of an e-mail attachment and wasn't properly decoded'.

General troubleshooting

This topic has been closed for replies.

Correct answer Karl Heinz Kremer

The files are stored in One Drive.

Sent from Mail<> for Windows

Same problem: Acrobat does not know or care about how the files are stored. OneDrive needs to make sure that the files are available when any application tries to access them. This is a OneDrive problem. If Microsoft's own Notepad application has a problem with OneDrive, then you really cannot blame Acrobat 🙂

try67

Community Expert

Open the file in a plain-text editor (like Notepad). What's the first line you see?

T

THOMASMORRISNTLWORLDCOMAuthor

Known Participant

With Notepad I get ‘The Cloud file provider is not running’.

Sent from Mail<> for Windows

try67

Community Expert

Is that the contents of the file, or an error message?

Karl Heinz Kremer

Community Expert

Are you using Acrobat on Windows or macOS?

Are you sure that the files are actually valid PDF files? When you look at the file size, does the size look plausible? Are these files stored on an online storage service like DropBox, and are you using smart synchronization that leaves the files on the server until you try to open them?

T

THOMASMORRISNTLWORLDCOMAuthor

Known Participant

I made the files using the Adobe Pro extension on Google Chrome, they are not on dropbox.

Sent from Mail<> for Windows

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded