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A
AL52818@OUTLOOK.
Inspiring
July 14, 2020
Answered

Update failed for Acrobat DC, Windows 10

  • July 14, 2020
  • 2 replies
  • 21053 views

Hello, I am running Windows 10, Acrobat Reader DC version 2020.009.20074. Update falied error 140300 continues to pop up whenever I check for updates. Tried uninstalling and reinsalling, also, the repair option in Control Panel, no luck. Finally, I tried going to Adobe's Homepage via Microsoft Edge and also Google Chrome, no difference. Any suggestions greatly appreciated.

This topic has been closed for replies.
Correct answer AL52818@OUTLOOK.

Fixed ! ! ! See above.

2 replies

S
Stefan Wels
Participant
October 8, 2021

Hi from Central London, United Kingdom, near Europe, on Friday the 8th Day of October MMXXI-2021 A.D. We are retired, using a Sony Vaio VGN-CS21S/Red personal portable retirement desk-top replacement home computer, which we purchased from John Lewis Department Store, near Oxford Circus, in the June 2009 summer sales. I am learning to use Adobe Support COmmunity and your plea for help came up. I post here my question to Adobe Virtual Assistant, and than read your post eventually. Hi Adobe! Hi Customer Care Virtual Assistant. We own a Sony Vaio VGN-CS21S/Red personal portable computer, purchased at John Lewis Department Store, in June 2009 A.D. which had Adobe products installed, as part of the purchased software. Now with Windows 10 Home software installed our already paid for Adobe products have disappeared. How can I get these products back!? I purchased them already!!! I own them!? Best Regards Sir Stef

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 14, 2020

Hi there

 

We are sorry for the trouble.  As described you are getting the update failed error 140300 when you check for upates

 

As we can see you have the latest version of Adobe Acrobat Reader DC version 20.009.20074.

 

the error 140300 iscaused by misconfigured system files in your windows operating system. There can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. This corrupted system file will lead to the missing and wrongly linked information and files needed for the proper working of the application.

 

You may please refer to help article https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html and see if that works for you.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Keep us posted with the results

 

Regards

Amal

 

 

A
AL52818@OUTLOOK.Author
Inspiring
July 16, 2020

Amal, thank you for getting back to me. I followed the above procedure and first  removed the software with the Adobe Acrobat Cleaner Tool, then, I went to the link that you provided me to reinstall Acrobat Reader DC and everythign worked fine. Once I installed Acrobat Reader, I clicked on "Help" on the Menu Bar, then, "Check for Updates." An update was found and it installed perfectly, however, if I try to check for updates afterward, I get the same error message that I mentioned in my original post, namely, "Update Failed, cannot download update files, please check for updates again later, error 140300." I get this message everytime I check for an update. I've never seen this before after an update, rather, I will get a notice that no updates are available. Obviously, I am concerned that a future update will be released and I will not be ablew to get it. Thank you for any help that you can provide and have a good day.  

L
LeoUpdaterX
Participating Frequently
July 16, 2020

Hi ALS, can you please exit Updater, enable verbose logging for Updater, check for updates and provide (send me private message) AdobeARM.log file from User Temp folder?

To enable logging-

Set iLogLevel REG_DWORD value to 1 in the registry below

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS

 

140300 error is set when Updater is unable to download a file. Verbose log should help to understand which file and why, or maybe show some other issue.

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