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Gregory House
Participant
September 11, 2025
Answered

Update-Fehler 140000

  • September 11, 2025
  • 1 reply
  • 368 views

Seit dem Windows-Qualitäts-Update KB5065429 (September 2025) kann Adobe Reader Updates nur noch unregelmäßig abrufen und zeigt stattdessen häufig den "Fehler 140000".

Nach Reparatur der Adobe-Installation mittels internem Reparaturprogramm und Neustart funktioniert es häufig wieder.

Liegt ein Probem mit dem Adobe-Acrobat-Reader-Server vor?

Correct answer Gregory House

Hello @Gregory House 

 

I hope you are doing well, and thanks for sharing the details.

 

Could you please create a test user profile with full admin rights, install Acrobat, and check if you still get the error message?

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

 

Thanks,

Anand Sri.


After your Update to version 25.001.20744 it works out again.

1 reply

AnandSri
AnandSri
Legend
September 11, 2025

Hello @Gregory House

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Error 140000 is a generic update failure code in Acrobat/Reader. It usually occurs when:

  • The Adobe Updater cannot complete the download or patch process.
  • There are network or proxy restrictions, or Windows Installer conflicts.
  • Corrupted update cache or old installation traces interfere with the update.

You can try repairing the Acrobat Reader from Menu > Help > Repair Installation, restarting the machine after the repair process, and checking. 

You can also download the updates manually: https://adobe.ly/3JW1ivG

 

Clear Update Cache & Re-register Updater: Delete contents of: C:\Users\<username>\AppData\Local\Adobe\Acrobat\Updater
Restart and try Help > Check for Updates again.

 

If the problem persists, remove old traces using the Acrobat Cleaner tool, restart the machine, and install Acrobat Reader.

  • Ensure no firewall or proxy is blocking *.adobe.com domains.

 

Let us know how it goes.

Thanks,

Anand Sri.

G
Gregory HouseAuthor
Participant
September 13, 2025

After using the "Repair Installation" Tool is works out for about three times than it falls back to update error 140000.

It started exactly after the September windows update.

AnandSri
AnandSri
Legend
September 15, 2025

Hello @Gregory House 

 

I hope you are doing well, and thanks for sharing the details.

 

Could you please create a test user profile with full admin rights, install Acrobat, and check if you still get the error message?

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

 

Thanks,

Anand Sri.

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