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--rick_D
Known Participant
November 21, 2023
Question

update notice

  • November 21, 2023
  • 1 reply
  • 2692 views

I'm suddenly being inundated with a pop up message saying "update to the latest version for continued access to adobe document cloud". How can I turn off this message? 

I have zero interest in using the cloud and prefer not to update. I've been burned too many times by updates. The current version works fine (other than this constant pop-up message). I want to continue using it as is but need to stop this message. Thank you.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 21, 2023

What version do you have and how do you get those messages?

ABAMBO | Hard- and Software Engineer | Photographer
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--rick_DAuthor
Known Participant
November 21, 2023

I'm using Acrobat Pro DC v2021.007.20099 on an M1 macbook pro running mac os ventura 13.6.2
The message appears in a pop up every time I open a pdf. Yesterday I opened 27 pdfs at once and received 27 pop ups. I'm deperate to turn this off even if it means finding the updater in the system library and deleting it. Thank you for helping.

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    --rick_DAuthor
    Known Participant
    November 22, 2023

    UPDATE:
    I have found and deleted these two items: "Acrobat Update Helper.app" and "Adobe Acrobat Updater.app" which were located in Library/Application Support/Adobe/ARMDC/Application

     

    Unfortunately the problem remains. I welcome any other suggestions, thank you.

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