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smooth_Ray20f4
Participant
Oct 18, 2026 5:53 PM UTC
Question

Update Tanked Acrobat's Online Reader

Ever since the update, whenever I open a file in acrobat online for my job, it no longer shows the pages along the side keeping up with the page I am on. It often scrolls extremely slowly as well. When I copy and paste from these files, any word with two L's is extremely likely to only have one and an extra space. There is also a frequent issue of it adding a double space at the start of sentences. Doing this has slowed down my ability to do my job severely. I also have to fight to get it to highlight anything to copy it. 

I have opened the desktop app and told it to revert to the previous version of Adobe, but it has not changed the online version and I have not been able to find a way to set the online version to the last update. I’m feeling like paying for this service is not worth it at all. 

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Oct 19, 2026 12:27 PM UTC

    Hi smooth_Ray20f4,


    Thank you for reaching out and sorry to hear about the disruption this has caused.

    Based on your description, the behaviour occurs in Acrobat on the web. Therefore, changing or reverting the experience in the desktop application would not address behavior occurring in the web application.

    As you are experiencing multiple issues, please try the following:

    • Make sure your browser is fully updated. Adobe recommends using an up-to-date version of Chrome, Edge, Firefox, or Safari for its web services. 

    • Clear the browser cache and cookies, then reload Acrobat on the web. Adobe lists clearing browser cache, cookies, and history among its browser troubleshooting recommendations. 

    • Test another supported browser, preferably with the same affected PDF. This can help determine whether the performance and selection problems are specific to the current browser. Adobe also recommends trying a different browser when troubleshooting web PDF issues. 

    • Test more than one PDF. If the missing letters or additional spaces occur only with particular PDFs, the behavior may be related to those documents rather than the web viewer itself. Adobe similarly recommends testing another PDF when diagnosing web-viewing problems. 

    • Since you're seeing incorrect text when copying from PDFs, please also compare the same document in the desktop Acrobat application. If the text copies correctly there but not from Acrobat on the web, include that detail when reporting the issue to Adobe.

    If the steps above do not resolve the issue, please share a short video demonstrating the behavior you're experiencing with Acrobat on the web. Additionally, check whether the problem occurs with PDFs from a specific source or with any PDF. To test this, you can create a PDF from scratch and see if the issue persists. Also, please provide the version numbers of both your browser and Acrobat on the web.


    Let us know if you need any assistance.


    Thanks,

    Meenakshi

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