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alexprepress
Participating Frequently
Oct 13, 2021 2:05 PM UTC
Question

Updater option disappeared from Acrobat Pro DC preferences

In Acrobat Pro DC Preferences, the last item in the list should be Updater. For one of our users, this item is not there. Similarly, in the Help menu, 'Check for Updates...' isn't there.

 

The Creative Cloud app also said Acrobat was up to date, but it wasn't – it was two versions old. I got around this by using CC to uninstall and then reinstall Acrobat, so the latest version (2021.007.20099) is now installed. However, the Updater option (and Check for Updates...) are still missing.

 

Before reinstalling I tried quitting Acrobat, removing the com.adobe.Acrobat.Pro.plist file from ~/Library/Preferences and then relaunching, but it didn't make any difference.

 

Any help would be appreciated. Using macOS 11.6.

    10 replies

    Amal.
    Amal.
    Legend
    Oct 13, 2021 6:23 PM UTC

    Hi there,

     

    Hope you are doing well and sorry to hear that the check for updates and updater option is missing from the preferences.

     

    Please try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082

     

    You may also try to create  a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

     

    If it still doesn't work, please remove the application using the Acrobat Cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the computer and reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Regards

    Amal

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    alexprepressAuthor
    Participating Frequently
    Oct 15, 2021 11:54 AM UTC

    Hi Amal

     

    Thanks for this. I've already tried resetting the preferences as you describe, but it didn't make any difference. Our users are not allowed to have admin accounts, so I can't do option 2. Lastly, the Acrobat Cleaner Tool says it doesn't work with CC apps – this user's copy of Acrobat pro was installed via CC, so I presume the tool won't work.

     

    Can you suggest what we can try next?

     

    Regards

    Alex

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    Amal.
    Amal.
    Legend
    Oct 18, 2021 11:55 AM UTC

    Hi Alex,

     

    Sorry for the dealy in response. The Acrobat Cleaner tool is used to remove the Acrobat application from the system so you may proceed with the tool to remove the application from the system and then reinstall the application as suggested earlier.

     

    Thanks

    Amal

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