Upgrade from Acrobat to CC but already paid for Acrobat 1st month

Question

Hello, can somebody help on how I manage to upgrade from Acrobat Pro to CC without paying for the total first monthly amount since I have already paid for the Acrobat first month?

The payment for Acrobat was R$60/mth, and CC will be R$86. How do I proceed to only pay the R$26 remaining?

I subscribed for Acrobat thinking I was picking the whole CC package. That was my mistake, can somebody help me?

Amal. · Accepted Answer

Hi Anariam

Thanks for reaching out. As described you want to change your plan to whole CC package.

Please refer to the steps provided in the help article (https://helpx.adobe.com/in/manage-account/using/change-plan.html) and see if that works for you.

After you change your plan:

The existing plan is canceled, and you get the applicable refund for it.
The new plan is effective immediately, and you receive a charge for the new plan.
Your monthly billing date changes to the date you change your plan.
For yearly plans, the new renewal date is one year after the date you change your plan. For example, if you change your plan on June 14, 2019, the new plan renews on June 14, 2020.

Let us know if you need more help.

Regards

Amal

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