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Participant
May 15, 2025
Question

UPGRADE-STATUS bleibt bei 93% stehen

  • May 15, 2025
  • 1 reply
  • 342 views

Unser Adobe Acrobat Pro Version 2025.001.20435 fängt beim Start an ein Upgrade zu laden,

allerdings hört es bei 93% auf, das Icon rechts oben mit dem drehenden Rädchen bleibt die ganze Zeit da und bei jedem Neustart des Programmes fängt es wieder von vorne an zu laden bis es 93% hat.

Was kann man dagegen machen?

1 reply

AnandSri
Community Manager
Community Manager
May 15, 2025

Hello @simone_1234!

 

I hope you are doing well, and thanks for reaching out. Thank you for sharing the screenshots — this appears to be a stuck in-app upgrade issue in Adobe Acrobat Pro (2025.001.20435), where the "Upgrade-Status" gets stuck at 93% during each launch and doesn't complete.

Restart the machine once, and try again. Restart the upgrade process manually. Sometimes, the upgrade cache may be corrupted. Quit Acrobat completely (via Task Manager if needed). Navigate to the following path and delete the "Upgrades" cache folder: 

C:\Users\<YourUsername>\AppData\Local\Adobe\Acrobat\DC\Upgrade

 

Restart Acrobat and let it try again.

 

If the issue persists:

Uninstall Acrobat using the Acrobat Cleaner tool. Restart the machine, and delete any leftover folders: 

C:\Program Files\Adobe\Acrobat DC\
C:\Users\<YourUsername>\AppData\Roaming\Adobe\Acrobat\

 

Download and reinstall the latest version from: https://adobe.ly/3S5SnZl

 

Let us know how it goes.

Thanks,

Anand Sri.