Upgrade to Pro not working.

Forum|Forum|4 years ago
April 11, 2022
2 replies
729 views

I recently upgraded from Acrobat X to Acrobat Pro DC. I received my emaiul, downladed Pro DC, followed instructions. I now have Acrobat Standard DC installed and can no longer edit PDFs and can no longer open PDS embedded in word documents. Can anyone Help?

Install update and subscribe to Acrobat

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try67

Community Expert

You can't upgrade from X to DC. It's too old a version to qualify. Did you get a completely new license?

If not, where did you purchase this "upgrade" from, exactly?

Bernd Alheit

Community Expert

What have you received?

S

Steve239840077tv5Author

Participant

Problem solved.

Previous version of Acrobat I used was not subscription so had no login process, login within the application is not something i am used to. The issue is poor and vague instructions during the installation process. Cant remember the exact wording. After install the instruction is to log out then log in again, I presumed to Adobe. I did so at adobe.com.au. That did not work. What I had to do was open adobe acrobat and log out then log in within the application. maybe needs the installer updated with clearer instructions.

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