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Participant
September 15, 2025
Question

Upgraded adobe and now it crashes upon opening acrobat 10 seconds later

  • September 15, 2025
  • 1 reply
  • 77 views

Only thing that keeps acrobat open is if i sign out through Creative Cloud. As soon as I log back in, it continues to crash acrobat. I cannot even open PDFs to view it on my desktop anymore. How do I fix this? I have tried:

1. unisntalling all adobe products and reinstalling

2. Adobe cleaner tool

3. Adobe repair tool

 

I'm at my wits end. 

1 reply

Karl Heinz  Kremer
Community Expert
Community Expert
September 16, 2025

I would try to disable "protected mode" in Acrobat's Preferences>Security (Enhanced) and see if that helps with the crashes. I also found a video that goes over a number of different reasons why Acrobat might be crashing: https://www.youtube.com/watch?v=O6vvNe1Pwf8&t=34s