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jeffc4557
Participant
February 25, 2017
Question

Upgraded from Acrobat 8 to Acrobat DC.

  • February 25, 2017
  • 1 reply
  • 377 views

Loaded stand alone version of Acrobat DC with serial number. The Adobe CC sign in screen pops up and when signing in an it asks what product and serial number you are upgrading from. The drop down list does not have Acrobat 8 as a choice. Unable to sign in which closes the program. Is there a work around?

Thanks.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
February 26, 2017

acrobat 8 does not qualify as valid upgrade.  frome Software & Services

if you recently purchased from adobe, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html