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Luis321998345273
Participant
February 20, 2024
Answered

Upgraded Outlook to Outlook New, Now pdf on emails require download and then open

  • February 20, 2024
  • 4 replies
  • 26227 views

I have Windows 11 Laptop,
Edition Windows 11 Pro
Version 22H2
Installed on ‎2024/‎01/‎26
OS build 22621.3155
Experience Windows Feature Experience Pack 1000.22684.1000.0
Office Version: Office 365_64-bit
Outlook Version: Outlook 2016 64-bit

I am using Acrobat Pro: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 23.8.20533.0 Creation Date: 2024/02/10

 

I recently upgraded the office 365 and along it came with "NEW" Outlook
with this version of New Outlook, I am unable to directly open PDF's with Adobe. I first have to download
save it to a directory and then Open with Adobe. This was not the case last week before I upgraded. Is there a work around as I have searched high and low and I am unable to find an answer/solution.

    Correct answer AnandSri

    Hello @emmanouil_9918

     

    I hope you're doing well, and we apologize for the delayed response and the trouble.

    Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

     

    For testing purposes, please Disable Protected Mode. Open Acrobat > Menu> Preferences > Security (Enhanced), Uncheck “Enable Protected Mode at startup” and “Enable Enhanced Security.” If possible, Restart Acrobat and the machine. Please enable the security settings after the test.

     

    Ensure Windows and Outlook are fully updated. Download all the mandatory and optional updates for the Office Suite and Windows, and restart the machine. 

    Save the PDF locally, and check if the Acrobat crashes.

     

    If the issue continues, please provide the following information: the current version of the operating system on your device, the Outlook version, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

     

    Thanks,

    Anand Sri.

    4 replies

    D
    Dave2U2
    Participant
    May 31, 2024

    Adding additional observations regarding use of Adobe Acrobat Professional in New Outlook. I am an IT support specialist for a law firm that uses Adobe Acrobat to archive all client email messages as .pdf documents in their file repository in Teams/OneDrive/SharePoint.

     

    We have advised users to stick with Classic Outlook until Adobe and/or Microsoft improves the end-user experience with Adobe Acrobat integration in Outlook. With the Classic Outlook, it is a simple process to right-click on an email message and either save it as a pdf (with a custom name) or append it to previous messages in their paperless correspondence files.

     

    With the "New" Outlook, the end-user must sign-in to enable the Acrobat extension within Outlook and then, instead of simply right-clicking an item in the Inbox to save or append it, the use must click another side bar icon and then is not given a choice to save or append but only to save or print. When saving, a snippet of the subject line is used and there is no option to add a date refence or file no to the name of the pdf before saving it.

     

    This is a highly unproductive version of the Adobe Acrobat extension and a poor example of trying to incorporate a feature that actually works better in the previous Outlook version. When time is money - as it is for all legal professionals - this is a huge backwards step for Microsoft and Adobe.

     

    Please note we will be sharing the same feedback with Adobe software.

     

    Sincerely,

    David Fulton - President & CEO

    True North Group Inc

    Calgary AB CANADA

      R
      Robert380580598pda
      Participant
      June 15, 2024

      I also have the exact same issue with the "New" Outlook. I am in transportation & desire the old way of easily opening emailed docs in Adobe & processing PDFs w Adobe Acrobat Pro.  The New Outlook way of processing MANY PDF docs a day is terrible & way too slow. It seems to me the only solution (mid June 2024) is to uninstall New Outlook & install Classic (Old) Outlook because I do not have a "toggle button" in the New Outlook. Have you received any other or new ideas to resolve this awful problem?  Please advise.  

        C
        christi_2333
        Participant
        January 24, 2025

        Has anyone found a solution to this? We just converted this past week and it is HORRIBLE!

          L
          Luis321998345273Author
          Participant
          February 21, 2024

          Solution has been found, revert back to Outlook with toggle button. Then all of the above issues are gone. 
          if you can not find the Outlook toggle button, click on help and type out revert back to old outlook. Then click on "show me how" 

           

            E
            emmanouil_9918
            Participant
            September 9, 2025

            Hi there, I use the old outlook (windows 365, windows 11 pro) with acrobat pro and still have the same problem!

            If I double click to open the file from an email, it crashes and then I can't open a pdf file even if it is saved to a directory!

            I have to open the task manager, close all background processes (acrobat collaboration synchronizer, acrobat licensing service and acrobat files) and the open it from the directory.

            Can anyone help?

            Thanks.   

            AnandSri
            Community Manager
            AnandSriCommunity ManagerCorrect answer
            Community Manager
            September 15, 2025

            Hello @emmanouil_9918

             

            I hope you're doing well, and we apologize for the delayed response and the trouble.

            Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

             

            For testing purposes, please Disable Protected Mode. Open Acrobat > Menu> Preferences > Security (Enhanced), Uncheck “Enable Protected Mode at startup” and “Enable Enhanced Security.” If possible, Restart Acrobat and the machine. Please enable the security settings after the test.

             

            Ensure Windows and Outlook are fully updated. Download all the mandatory and optional updates for the Office Suite and Windows, and restart the machine. 

            Save the PDF locally, and check if the Acrobat crashes.

             

            If the issue continues, please provide the following information: the current version of the operating system on your device, the Outlook version, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

             

            Thanks,

            Anand Sri.

            L
            Luis321998345273Author
            Participant
            February 21, 2024

            I have also noticed another issue that has cropped up. When I send an email directly from Adobe, it opens up my "New Outlook" I am able to type and then click send and the email, will not appear in my sent items. That is very strange

            Eric Dumas
            Community Expert
            Eric DumasCommunity Expert
            Community Expert
            February 20, 2024

            Is that by double-clicking on the attachment or the 'preview' button available within the email?

             

            L
            Luis321998345273Author
            Participant
            February 20, 2024

            Yes it shows like this but now I have to download and then save and then go and open with Adobe, I also cannot print from here directly. I have to download and save 

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