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lupesmilesCorrect answer
Participant
Feb 19, 2024 7:25 PM UTC

Mine seems to have been fixed when I went to Help > Repair installation. To date, this has been the ONLY thing that has worked outside of having to put my PC in airplane mode. 

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Oren31010379ed9m
Participant
Jul 11, 2023 12:42 PM UTC

Also expereincing similar problem, which ocnstantly interferes with the work with the Adobe Pro application.

The "generic" solutions or uninstall-reboot-reinstall doesn't work.

NOR DOES SWITCHING THE CORPORATE NETWORK CONNECTION !!!!

Kindly escalate this issue to proper personnel who can assist with a proper resolution.

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    Fred30473805jek5
    Participant
    Jun 13, 2023 1:06 PM UTC

    I also have this problem. Please advise since I cannot use tools when this is stuck.

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      Amal.
      Amal.
      Legend
      Mar 16, 2023 12:30 PM UTC

      Hi @akhmad tasyrifar29417444 

       

      Hope you are doing well and sorry to hear that.

       

      Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

       

      Regards

      Amal

       

      Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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      Elizabeth29973504ygfb
      Participant
      May 20, 2023 1:21 AM UTC

      Didn't work.  Please provide different solution.

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        Amal.
        Amal.
        Legend
        May 24, 2023 4:06 PM UTC

        Hi there

         

        Hope you are doing well.

         

        Please check If the download is interrupted, as it may result in a corrupt or incomplete file, preventing the installation from completing.

         

        Also check for the Antivirus software as Some antivirus software can block the installation, try disabling it temporarily for testing purposes an see if that works.

         

        Regards

        Amal

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