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Nicole33421958x2ls
Participant
November 6, 2023
Answered

Urgent: After Applying redaction it takes out too much and does NOT redact was was selected

  • November 6, 2023
  • 1 reply
  • 4963 views

Having issues with adobe after updating. When applying redactions it is adding black to areas that was not selected and not applying redactions to what was selected. This is extremely important that this gets fixed or finding a possible solutions since this is highly sensitive information. It was working perfectly fine before, until the update. All my coworkers are experiencing the same issue.

    Correct answer Thom Parker

    If everything is offset consistently, then it is likely there is an issue with the page coordinates. Redaction should compensate for coordinate differences stemming from page rotation and a difference in the Crop and Media boxes. So, there could be an issue with how the underlying page structure is built.

    You might try either optimizing the documents or printing to PDF in order force Acrobat to recreate the pages correctly. 

     

    1 reply

    Thom Parker
    Community Expert
    Thom ParkerCommunity Expert
    Community Expert
    November 6, 2023

    Does it appear that the actually redacted areas are consistently offset from the redact annotations? Or are there any other patterns to the issue?  

     

    Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
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      Nicole33421958x2lsAuthor
      Participant
      November 6, 2023

      Yes, nothing is matching up and everything is offset.

      Thom Parker
      Community Expert
      Thom ParkerCommunity ExpertCorrect answer
      Community Expert
      November 6, 2023

      If everything is offset consistently, then it is likely there is an issue with the page coordinates. Redaction should compensate for coordinate differences stemming from page rotation and a difference in the Crop and Media boxes. So, there could be an issue with how the underlying page structure is built.

      You might try either optimizing the documents or printing to PDF in order force Acrobat to recreate the pages correctly. 

       

      Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
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