Question
Urgent Assistance Required for Adobe Subscription Issue
Dear Adobe Customer Support Team,
I hope this message finds you well. I am writing to seek assistance with an issue I have encountered as a customer in the Turkey region. Despite my attempts to contact Adobe Turkey, I have been unable to reach any support, and this seems to be my last resort.
To provide some background, I am not a professional in photography or editing. I purchased the Photography Plan, which includes several programs, and made a payment of 159.60 Turkish Liras on July 9, 2024, during the free trial period. My order number is AE02673700952CTR. I only used the plan twice, but due to my lack of expertise, I found it difficult to use effectively. Consequently, I decided to cancel my subscription within the trial period and received an email confirmation from Adobe stating that my cancellation request was successfully processed.
However, upon reviewing my credit card statement yesterday, I noticed that I was charged for August despite having canceled the subscription. This caused considerable frustration, and I began investigating my options for resolving the matter. Unfortunately, I must express my disappointment with the quality of your customer service for those residing in Turkey. I attempted to reach out through your website assistant, searched for an email contact, and even tried to call the provided number, which was international. The lack of accessible support channels is concerning, and I believe it warrants serious attention.
After failing to reach your team, I attempted to cancel my plan once again. However, since the trial period had ended, I was informed that I would be required to pay an additional 798 Turkish Liras to cancel the plan, despite having previously canceled it within the allowed period.
I reluctantly considered accepting the charge to resolve the matter, but further research led me to discover numerous similar complaints about Adobe Turkey on the website "Şikayetvar.com," with 424 unresolved issues reported. Many of these complaints are identical to mine, raising concerns about whether customer care is being adequately addressed in this region. Is this reflective of Adobe's policy?
In summary, I would like to confirm the cancellation of my subscription without any additional fees, as I fulfilled all the necessary requirements within the 14-day free trial period. Should I not receive a response from your firm, I will have no choice but to escalate this matter to the consumer arbitration board, and it may eventually become a legal issue.
I trust that you will handle this matter with the urgency it requires, and I hope we can resolve this issue promptly. Thank you in advance for your attention to this matter.
Best regards
I hope this message finds you well. I am writing to seek assistance with an issue I have encountered as a customer in the Turkey region. Despite my attempts to contact Adobe Turkey, I have been unable to reach any support, and this seems to be my last resort.
To provide some background, I am not a professional in photography or editing. I purchased the Photography Plan, which includes several programs, and made a payment of 159.60 Turkish Liras on July 9, 2024, during the free trial period. My order number is AE02673700952CTR. I only used the plan twice, but due to my lack of expertise, I found it difficult to use effectively. Consequently, I decided to cancel my subscription within the trial period and received an email confirmation from Adobe stating that my cancellation request was successfully processed.
However, upon reviewing my credit card statement yesterday, I noticed that I was charged for August despite having canceled the subscription. This caused considerable frustration, and I began investigating my options for resolving the matter. Unfortunately, I must express my disappointment with the quality of your customer service for those residing in Turkey. I attempted to reach out through your website assistant, searched for an email contact, and even tried to call the provided number, which was international. The lack of accessible support channels is concerning, and I believe it warrants serious attention.
After failing to reach your team, I attempted to cancel my plan once again. However, since the trial period had ended, I was informed that I would be required to pay an additional 798 Turkish Liras to cancel the plan, despite having previously canceled it within the allowed period.
I reluctantly considered accepting the charge to resolve the matter, but further research led me to discover numerous similar complaints about Adobe Turkey on the website "Şikayetvar.com," with 424 unresolved issues reported. Many of these complaints are identical to mine, raising concerns about whether customer care is being adequately addressed in this region. Is this reflective of Adobe's policy?
In summary, I would like to confirm the cancellation of my subscription without any additional fees, as I fulfilled all the necessary requirements within the 14-day free trial period. Should I not receive a response from your firm, I will have no choice but to escalate this matter to the consumer arbitration board, and it may eventually become a legal issue.
I trust that you will handle this matter with the urgency it requires, and I hope we can resolve this issue promptly. Thank you in advance for your attention to this matter.
Best regards
AdChoices