User Account causing adobe to crash

Question

Adobe Acrobat is crashing for one user under her account, the user has tried different laptops and the same issue follows her. Another user can use the same machine and Adobe is not crashing.

Does anyone know the cause or fix for this issue?

Souvik Sadhu · Answer

Hi @Nathaniel29967096291l,

Hope you are doing well. Sorry for the trouble, and the delayed response.

In case you still experience the issue, you might want to refresh the license files for the specific user.

More info available here: https://adobe.ly/4gIqXTp

Also, ensure that the app is updated to the latest version of the application for the best experience.

-Souvik

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