user is having issues with Acrobat xi pro formatting issues

Hi Mike,

As per the issue description mentioned above, user is facing issue when trying to convert pdf to word, is that correct?

Could you let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Does this happen with a specific pdf or with all the pdf files? Try converting another pdf file and check if the issue persists.

You may also refer to the following forum threads discussing the similar issue:

Missing text when exporting pdf to word doc

Converting PDF to word doc

Convert PDF to Word problem

Alos, would it be possible to share the pdf file you are working with to replicate the issue at our end? To share the file here in the forums, refer to the steps given in this link: How to share a file using Adobe Document Cloud

You may also share the link for the pdf via private message - How Do I Send Private Message

Let us know if you need any help.

Shivam