User keeps getting asked to purchase PDF Reader Premium

Question

I have a user whom I have invited to company account.  They must have a personal account setup with this company email address as when they accept the invite they get a screen that tells them to purshcase PDF Reader Premium.  How can I get this email address associated with the company account.  User account is [Removed].
 
Any assistance is greatly appreciated.
 
k

creative explorer · Answer

@ken_9320 It sounds like your user's is currently associated with a personal Adobe account, likely a free trial of PDF Reader Premium. This is why they're being prompted to purchase the premium version instead of being added to the company account. To resolve this, log out of their personal email account and is solely associated with the company's Adobe account only. Once any personal accounts or trials are removed, have the user accept the company account invitation again. This should then properly associate their email address with the company's Adobe account and grant them the correct access.

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