User's Comments not showing for other users

Forum|Forum|1 year ago
December 3, 2024
1 reply
1048 views

Hi all. We have a problem with comments added to a PDF, by one user, not showing up to other users.

Our use case / setup:

All users are under the same group license. We all use full Acrobat Pro app, not web apps. We all save and share PDFs to our drives [old skool], and do not use any cloud functionality.

One of our Account Managers regularly receives a draft PDF from the Design team, to which they add comments for changes / suggestions. Once she saves this and sends back, the PDF is clean again, completely without comments, no trace.

WTH is going on?! Any help gratfully received...

This topic has been closed for replies.

try67

Community Expert

Are you 100% sure they're using Acrobat? The fact they have it on their machine doesn't mean they actually use it.

Ask them to send you a full-window screenshot of the file in the application where they are editing it. 9 times out of 10 these issues are caused by non-Adobe software, such as browser plugins, sub-par viewers, etc.

TheKernMeisterAuthor

Participant

Hey, thanks. Yes I'm sure they're using the full Acrobat Pro app, desktop. We're in the same office and I have tested it over and over. I'm quite techy myself and I just can't work it out, never seen anything like it!

R

Rohit_Anand

Adobe Employee

Hi @TheKernMeister

Can you please confirm how the files are shared after adding comments, are the pdfs placed on a shared drive or they are shared as email attachments?

Once you add comments in the pdf and save it, can you please cross check the pdf again for comments before sharing it, just to rule out if there is some issue in saving.

Thanks,

Rohit A

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