Users say they cant fill any of the fields electronically

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I created a credit app that has fillable fields and the users say they can't fill those fields on their computer but when i open it it lets me fill them. What have i done wrong?

Credit_Application.pdf

Thom ParkerCorrect answer

Community Expert

Sorry i uploaded the wrong form. Here is the new one people are having problems with. Does this one look ok?

That PDF does not contain any form fields.

Did you intend to copy fields from the first form onto the second?

If so I would suggest using the replace Pages option in the "Organize Pages" toolset

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

Thom Parker

Community Expert

The form is fine. The problem is on the user end.

What PDF viewer/app are the users using to fill the PDF?

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Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

T

Taylor25537521dhv5Author

Participant

They are using adove reader. Any issues with that?

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Thom Parker

Community Expert

Adobe Reader should work fine. There must be something else going on. You will need to debug this from a user's computer where it isn't working.

How are you sending the form to them?

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Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

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