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paul_2174
Participant
January 24, 2025
Question

using 7 day free trial - i keep getting redirected to upgrade!

  • January 24, 2025
  • 1 reply
  • 631 views

hi 

 

I'm taking advanrage of the 7 day free trial for acrobat - I'm supposed to have access tyo all the features - - but when I try to use the tools I keep getting directed to the UPGRADE NOW! page (see below). 

 

and there doesn't seem tyo be a way to get around it.  If i edit a PDF - assuming i can open it without being asked for a password - i have to select the file from its folder and choose Acrobat as the host program - and that has worked

 

but i need to convert a JPEG to PDF and havent been able to get around it for that

 

what am I doing wrong?

    1 reply

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    January 26, 2025

    Hi @paul_2174 
    To clarify, are you trying to use a trial version of Acrobat Pro but it is not letting you open and you're stuck on the upgrade screen?
    Are you on Windows?
    Give the full list of steps you're going through.

    P
    paul_2174Author
    Participant
    January 28, 2025

    Sry for late reply I've been unwell

     

    I've taken the free 7 day trial - downloaded creative cloud and Acrobat- which allows me to edit documents (as long as I don't get blocked by password request which is happening on one document) but some features- MOST features- are triggering the upgrade prompt screen above 

     

    Yes I'm using windows. Just frustrated 

     

    Am I missing something?

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    January 29, 2025

    There should not be any limits in fuctionality with the trial. From my understanding, it should be the same as the full version up until the trial ends when you will go into the full version unless you cancel.


    I haven't looked at the trial process in a while. Did you have to put any payment details? Maybe it's towards the end of the trial and so prompting you to upgrade.


    I'll look further into this and see what I can find. Or maybe an Adobe person can jump in to provide further insight.

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