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T
TLPowell
Participating Frequently
September 3, 2022
Question

Using Adobe Acrobat Pro with most recent update installed and it crashes & errors out

  • September 3, 2022
  • 3 replies
  • 1577 views

Can't make a pdf from a file, can't go into acrobat pro and go into tools to organize, and can't click on the File button in the top left hand corner without an error message coming up.  "An internal error occurred"

 

I am in need to use this now.  Can I uninstall the current version and puchase an older version to be able to create and combine PDF's?

This topic has been closed for replies.

3 replies

B
blueknight2060
Participant
September 19, 2022

I have had Adobe Acrobat lock up mutiple times recently and I have lost several hours of document modifications due to this issue. Also my spelling is now always corrupted or not working as well and i have to keep reinstalling. Revu has a better product and it does not crash as much as your program has been doing lately. For what we pay monthly for this service the glitches should be corrected and not ignored. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 20, 2022

Hi there

 

The issue for ''Internal error occurred'' is reported to our engineering team for review and they are working on it.

 

The fix will be available in the future updates.

 

Regards

Amal

T
TLPowellAuthor
Participating Frequently
September 20, 2022

Thank you, I will be looking for it!

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 8, 2022

Hi @TLPowell 

 

If the issue still occurs, would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and in case the application is freezing/crashing please also collect the Adobe Acrobat crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation 

 

~Amal

T
TLPowellAuthor
Participating Frequently
September 8, 2022

Amal,  I had this finally working yesterday after reinstalling it.  Now today I made PDF's from my excel file and was able to create them, but when I went to combine the PDF's, it worked, but I can't print the combined file.  I will send you the Adobe CC logs, etc. soon.  Thank you

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 7, 2022

Hi @TLPowell 

 

We are sorry for the delayed response.

 

Make sure you are using the recent version 22.2.20191 of Acrobat DC. Go to Help > Check for updates and reboot the computer once.

Also,  try to repair the installation from the help menu (Win only) and reboot the computer and check.

 

If it still doesn't work, please turn off the protected mode for Win only and check. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn Off the protected mode and uncheck 'Enhanced Security' > Click ok and reboot the computer. 
Note: Please turn on the security after testing to avoid any security risk.

 

~Amal

 

M
Malla26034747et9t
Participant
September 9, 2022

Hi, 

Is the version 22.002.20191 same as 22.2.20191? I have pretty similar problem, Adobe doesn't work correctly. I can open a file, but just a moment, and if I try run the Adobe without choosing any file, Adobe doesn't run.

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