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S
Steve736
Inspiring
April 1, 2021
Answered

Using applications on more than 2 computers.

  • April 1, 2021
  • 2 replies
  • 5200 views

I have 2 PCs that have Adobe Creative Cloud applications. I wanted to install Acrobat DC on a third PC - it is not installed on the other machines.

When I try to run Acrobat, I get this infuriating message: "Acrobat DC can only be activated on 2 devices simultaneously".
While I am often signed in on 2 machines,  Acrobat is an example of an application installed on a 3rd but I can't use it.

Can I suggest Adobe either 

1) Revisit the message "Acrobat DC can only be activated on 2 devices simultaneously" since it is plainly incorrect.  The issue appears to be more about how many machines are currently activated.

or
2) Introduce a little flexibility in the Creative Cloud application that detects how many actual apps are present on a given machine?

    Correct answer JR Boulay

    You can install Acrobat and Creative Cloud on any PCs you like, but you can only activate two simultaneously with your Adobe ID.

     

    When connecting on a 3rd PC with your Adobe ID you should be prompted to deactivate another PC (or all).

    2 replies

    N
    nator344
    Participant
    November 11, 2021

    This licesning is driving me crazy, I have two work desktops, a surface tablet, a laptop...someone at adobe please explain to me why I can't just buy another license and assign to me username so I don't have to sign out of devices 3 times a day.

     

    Pushing my company to look for a new PDF solution. I can deal with limiting a license to 2 devices, what I can't live is assigning a user multiple licenses to account for this. 

      try67
      Community Expert
      try67Community Expert
      Community Expert
      November 11, 2021

      You can, but you should do so under a different account.

      B
      bcwhitaker
      Participant
      July 1, 2023

      How can I open a business account which allows any one of 3 of us to use Acrobat at the same time?

      JR Boulay
      Community Expert
      JR BoulayCommunity ExpertCorrect answer
      Community Expert
      April 1, 2021

      You can install Acrobat and Creative Cloud on any PCs you like, but you can only activate two simultaneously with your Adobe ID.

       

      When connecting on a 3rd PC with your Adobe ID you should be prompted to deactivate another PC (or all).

      Acrobate du PDF, InDesigner et Photoshopographe
        S
        Steve736Author
        Inspiring
        April 2, 2021

        Greetings, JR... and thank you for taking the time to reply 🙂

        After a little head-scratching, I came to understand how to make Acrobat available on a third machine... the point I was making was that the message Adobe pops up when attempting to use Acrobat on a third machine is a little 'off.'- it is quite specific -  the application can't be activated on more than 2 machines - the message takes no account of the fact the application is only installed on one machine - nor does it mention having to deactivate a machine.

         

        Your point about deactivating a machine to make a 'licence' (for want of a better word) is the only solution but "Acrobat DC can only be activated on 2 devices simultaneously" does not reflect this clearly.  

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