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Dr. Hilal El Misilmani
Participant
March 14, 2020
Question

Using Dell Pen with Full Screen to Write and Erase

  • March 14, 2020
  • 1 reply
  • 7316 views

I used to use my Dell pen to write on pdf documents using Adobe Acrobat DC Pro in full screen. I used also to use the pen itself to erase what I wrote on the pdf using a button on the pen. After formatting my laptop, I am no longer able to do that, and I do not remember if I changed something in the settings to be able to do that before.

Could the problem be the software version itself? I am not sure if I was using Adobe Acrobat DC pro or Adobe Acrobat XI Pro.

Please advise.

    This topic has been closed for replies.

    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 15, 2020

    Hi,

     

    I am not sure what you mean by formatting your laptop.

     

    Can you specify in greater detail what exactly happened to your computer?

     

    Please also share what operating system are you using and check harder for the version of Acrobat that you're currently using, and using before.

    D
    Dr. Hilal El MisilmaniAuthor
    Participant
    April 2, 2020

    Thank you for your prompt reply, I just noticed it.

     

    I was using Acrobat 11 (Pro) with a Dell Laptop that has a touchscreen. I was able to write directly on a pdf using my pen without having to choose Comment then Annotate options. I used to automatically start typing as soon as the pen touches the screen. I don't remember if I changed something in the options to have this working.

     

    Now I am using Acrobat 10 (Pro). Each time I need to write using the pen I need to click on annotate, and then on the hand button to move the page using the touch, with is very annooying, especially that as a professor I need to have this a smooth as possible while giving my lectures and commenting on them.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    April 2, 2020

    +++ MODIFIED REPLY

     

    Well, that still leaves me confused as I can't see the relationship of what is happening while taking into account that you've mentioned about reformatting the computer.

     

    I'm asking because users in general use computer terms interchangeably to try to describe a particular scenario.

     

    Like for example, to re-format a computer drive is normally associated with computer repair or with computer system builders, by which an operation has to be performed on a computer hard drive to  partition a drive, then format the partition(s) in that hard drive to support a particular operating system's file system, and/or in  addition to encrypt and assign logical volumes (to include an array of backup drives).

     

    This is usually always the first step before the user  proceeds with the installation of an operating system.

     

    The relevance of what I'm asking is based off of  my personal experience trying to force an upgrade of a new operating system on top of the older operating system.

     

    A lot of users may experience misbehaving applications when a major upgrade is done like this.

     

    Such is the case of users that have migrated from earlier versions of MS Windows to the most recent version of MS Windows 10 version 1909, for example.

     

    You will be able to keep all of your user data but some directories and folders may conflict, like the peripheral drivers (network, sound, printer, video card, pen drives, usb mass storage devices, wifi adapters, etc.) .

     

    If the new operating system expect to find  those drivers  in a new location under the new directory structure(let's say when it was enforced  automatically during an unattended upgrade) it will or may not be able to find where the old configurations are stored.

     

    If, on the other side of the coin, you meant by re-formatting, then the process of re-formatting implies a fresh install of the new operating system.

     

    This normally involve backing up all of your important user data,  then  proceeding to deleting off of the hard drive's old partitions, assigning new partition (or re-partitioning the hard drive), then formatting the partitions to support a file system structure, then installing the new operating system afresh in the new partition(s), and last, install,  configure, update all drivers, create new user accounts, and  restoring the backed up files in the newly created user account(s).

     

    Which method are you referring to when you mention about re-formatting?

     

    Not knowing the difference between the methods that I just described above is crucial  because now you're also mentioning about rolling back to an older version of Adobe Acrobat Pro.

     

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