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Participant
December 13, 2019
Question

Установка Acrobat DC

  • December 13, 2019
  • 2 replies
  • 418 views

Я не могу заново установить программу Acrobat DC , загружает только 5 % и зависает. I removed the acrobat program from the computer, now I want to install it again and it does not work. The program starts loading, stops for 5%

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2 replies

ls_rbls
Community Expert
Community Expert
December 28, 2019

Hi,

 

just checking if you were able to resolve this issue

ls_rbls
Community Expert
Community Expert
December 14, 2019

Hi,

 

 

Can you briefly describe what steps or utilities did you used to remove Acrobat before reinstallinf it again?

 

What operating system are you using?

 

Depending on which operating syatem you have, uninstall the CC Desktop app.

 

You may need to use the CC Cleaner Tool and the Adobe Acrobat Cleaner and Repair Tool to completely remove old traces od the prior installation.

 

 

Then download and install only  the full offline installer for your Acrobat version.

 

If these suggestions doesn't work, or work only partially refer to this thread for additional troubleshooting installation steps :

 

https://community.adobe.com/t5/acrobat/acrobat-pro-dc-installer-freezes-at-5/td-p/9159209 

Amal.
Legend
December 19, 2019

Hi Tanyzdrav

 

++Adding to the discussion

 

You may also try the following steps and see if that helps:

 

 

If it still doesn't work, please collect the logs of the affected machine as described in the help article here (https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html) and share the logs with us via private message. Click on the message icon on the top right corner of the screen to start the private message.

 

Let us know how it goes.

 

Regards

Amal