Установка Acrobat DC

Forum|Forum|6 years ago
December 13, 2019
2 replies
418 views

Я не могу заново установить программу Acrobat DC , загружает только 5 % и зависает. I removed the acrobat program from the computer, now I want to install it again and it does not work. The program starts loading, stops for 5%

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ls_rbls

Community Expert

Hi,

just checking if you were able to resolve this issue

ls_rbls

Community Expert

Hi,

Can you briefly describe what steps or utilities did you used to remove Acrobat before reinstallinf it again?

What operating system are you using?

Depending on which operating syatem you have, uninstall the CC Desktop app.

You may need to use the CC Cleaner Tool and the Adobe Acrobat Cleaner and Repair Tool to completely remove old traces od the prior installation.

Then download and install only the full offline installer for your Acrobat version.

If these suggestions doesn't work, or work only partially refer to this thread for additional troubleshooting installation steps :

https://community.adobe.com/t5/acrobat/acrobat-pro-dc-installer-freezes-at-5/td-p/9159209

Amal.

Legend

Hi Tanyzdrav

++Adding to the discussion

You may also try the following steps and see if that helps:

Remove the application using the Acrobat Cleaner Tool - https://labs.adobe.com/downloads/acrobatcleaner.html
Reboot the computer
Reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

If it still doesn't work, please collect the logs of the affected machine as described in the help article here (https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html) and share the logs with us via private message. Click on the message icon on the top right corner of the screen to start the private message.

Let us know how it goes.

Regards

Amal

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