version 2024.002 Problems with search box on Mac

Question

In the last month or so I have had a recurrent and pervasive problem on MacOS 14.2 that does seem to be occurring in other applications.

I regularly have problems either navigating without the search box. So if I click command+F and get a search box and I fill it in, I am finding that subsequently I cannot edit what is entered there. Or backspace within what is there to edit it.

Is this a known problem? Its not recreatable on demand but it happens multiple times a day and when it happens it does stops everything.

When very persistant I can restart Adobe to clear this but its a time killer.

Amal. · Answer

Hi there,

I hope you are doing well.

Is this issue occurring with a specific PDF file or with all PDFs? Please try opening a different PDF file to check. If the file is stored on a shared network or drive, download it to your computer locally and then try again.

Could you let me know the version of your operating system and Acrobat DC? To check the version, go to Help > About Acrobat and ensure you have the latest version, 24.02.2089x, installed. You can update it by going to Help > Check for updates and then rebooting your computer.

Additionally, you can reset the Acrobat preferences by following the instructions here: How to reset Acrobat preference settings to default.

Please let me know if this helps or if you need further assistance.

~Amal

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