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Christina25107968dyiv
Participating Frequently
July 3, 2022
Question

Very, Very frustrated

  • July 3, 2022
  • 3 replies
  • 2940 views

I am just coming on here to voice my incredible frustration that I have been forced to use Adobe Acrobat to fill out a from for the Candian Government.   I am disabled and cannot fill out forms by hand. I just signed up for the free trial so I could download and sign the document, and it STILL will not let me do so.  In addition, I just read the thread here about how hard it is for people to cancel their subscription and deeply regret I ever signed up. I anticpate a lot of frustration.  It's already clear that this is a total scam.

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3 replies

try67
Community Expert
try67Community Expert
Community Expert
July 3, 2022

Cancelling a (trial) subscription is easy. Follow this link: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

    C
    Christina25107968dyivAuthor
    Participating Frequently
    July 3, 2022

    Thank you.  Is there anyone who can help me troubleshoot this?  This is screenshot of the message I keep getting when I try to open the file I saved in the free reader.  I need to edit and sign the document, which is why I signed up for a free trial. 

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    July 3, 2022

    Your Mac has the "Preview" app associated with opening PDFs. After you have installed Acrobat Reader, select one of the files you have downloaded and either right-click on the file (or control-click if you don't have a right mouse button), to pull up the files information panel. In there you will see "Open with", which by default would direct to "Preview" on a Mac without Acrobat/Reader installed. Instead, now that you have it installed. pull down and select "Acrobat Reader", then click Change All so all PDFs open with Acrobat Reader going forward.

     

      T
      Test Screen Name
      Legend
      July 3, 2022

      You can fill in the forms (if they are the ones I am thinking of) in the free Reader on Mac or Windows. No need to pay for anything. But you DO have to download the forms and open them in Reader. Just installing it won't make the forms work.

      Advice: cancel NOW, don't wait. 

        C
        Christina25107968dyivAuthor
        Participating Frequently
        July 3, 2022

        Thank you for your comment! I will try this

        Brad @ Roaring Mouse
        Community Expert
        Brad @ Roaring MouseCommunity Expert
        Community Expert
        July 3, 2022

        The free Acrobat Reader should have been sufficient to fill out your forms. Unless you are doing content creation and manipulation, the full Acrobat (subscription or otherwise) is not necessary.

          C
          Christina25107968dyivAuthor
          Participating Frequently
          July 3, 2022

          Thank you for taking the time to help! This is the screenshot of the message I keep getting when I try to open the file I saved in the free reader.  I needed to edit and sign the document and I guess got conned into signing up for the free trial.  

          try67
          Community Expert
          try67Community Expert
          Community Expert
          July 3, 2022

          This is not Adobe Reader. Look at the title of the application bar.

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