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*Hi,*

I already went through all these steps before, and I cannot repeat the
process again.
The payment has not been refunded, even though the subscription was already
cancelled — I’m attaching a screenshot as proof.

Please note that in our previous correspondence, it was confirmed that
there was a system error on Adobe’s side which prevented the cancellation
from being processed correctly.
Therefore, it would be unacceptable if I were now told that the refund
cannot be issued because the 14-day period has passed.

I kindly ask you to review this case carefully and proceed with the refund
as soon as possible.

Thank you for your understanding and cooperation.


Niels