verzoek terug betaling

Forum|Forum|5 months ago
October 20, 2025
1 reply
78 views

op 15 okt 2025 is er een afschrijving geweest. Deze heb ik geannuleerd, de verlenging was onbedoeld. We zitten binnen de wettelijke termijn van 14 dagen, wil graag een refund ontvangen

invoice.pdf

Cancel subscription

creative explorer

Community Expert

@Meulenbroek_Boomverzo8913 you would need to cancel this through your Adobe account, https://helpx.adobe.com/manage-account/using/cancel-subscription.html but at this time Adobe is having some server issues according to Adobe Status, https://status.adobe.com/ which you might not be able to get through. Unfortunately, you need to monitor this and cancel this through your adobe account

m

M

Meulenbroek_Boomverzo8913Author

Participant

*Hi,*

I already went through all these steps before, and I cannot repeat the
process again.
The payment has not been refunded, even though the subscription was already
cancelled — I’m attaching a screenshot as proof.

Please note that in our previous correspondence, it was confirmed that
there was a system error on Adobe’s side which prevented the cancellation
from being processed correctly.
Therefore, it would be unacceptable if I were now told that the refund
cannot be issued because the 14-day period has passed.

I kindly ask you to review this case carefully and proceed with the refund
as soon as possible.

Thank you for your understanding and cooperation.

Niels

gupta shivangi

Legend

Hi @Meulenbroek_Boomverzo8913 ,

We appreciate your patience.

Please feel free to start a chat with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They'll be able to provide you the best possible solution.

^Shivangi

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