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Francesco32640141epbc
Participant
October 1, 2023
Question

Victime d'une fraude dans le web

  • October 1, 2023
  • 1 reply
  • 341 views

Cher Adobe,

suis l'auteur d'un article scientifique sur un journal médical americain (USA). Avant la publication, j'ai du corriger 3 petites fautes de frappe dans le brouillon d'impression, recu en PDF. L'editeur m'a ecrit de le faire gratuitement via Adobe. J'ai vu sur le site Adobe qu'il y avait un essai gratuit pour 7 jours. Après la correction, le meme jour de la souscription, j'ai essayé de terminer ma souscription mais j'ai rencontré des problemes: ma localisation n'etait pas aux USA! En effet j'etais en Europe! Je me suis enervé car je connais peu le web et finalement suis tombe sur un formulaire pour decomander. En effet etait une sorte de fraude. Après quelques jours j'ai recu par email une facture de 30 Eur d'une firme de Maastricht (NL) qui les pretendait pour avoir decommandé ma souscription. Impossible de repondre (email refusé). Un reccommandé AR a e été aussi refusé etc Finalement j'ai payé 70 Eur mais ma souscription n'a pas été decommandée (3 mois. Questions: 1. Comment communiquer par e mail à Adobe? 2. Comment supprimer ma souscription?

3. J'ai déjà payé à Adobe 2 mois (sans jamais avoir utilisé la souscription) avant de bloquer ma carte de credit puis-je eviter de payer ancore? Merci pour votre aide!

    This topic has been closed for replies.

    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 1, 2023
    quote

    1. How do I email Adobe? 2. How do I delete my subscription?

    By @Francesco32640141epbc

     

    Adobe does not do support by email. For billing issues, you must contact Adobe Customer Care. There are two ways:

     

    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

    ~ Jane

     

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 1, 2023

    @Francesco32640141epbc 

     

    To cancel:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If you signed up for an annual plan, there is a fee for early termination. There is no fee if you cancel within 14 day. Details here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    Again, contact Adobe Customer Care. We cannot assist with billing on this public forum.

     

    Jane

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 1, 2023

    To Jane

    Thank you+++ I have sent the following mail to: message@17309390

    Please continue helping me: I already have paied too much!

    Kind regards

    Francesco Feoli

    Dear Adobe, 

    I am the author of a scientific article in an American medical journal (USA). Before its publication, I had to correct 3 small typos in the printing draft, received in PDF. The editor wrote to me to do it for free via Adobe. I saw on the Adobe website that there was a free 7-day trial. On the same day of subscription, after making my corrections, I tried to resiliate my subscription but I encountered problems: the Adobe website could not interact with me because my location was not in the USA! Indeed I was in Europe!

    I got nervous because I don’t know much about the web and finally I came across a form to be filled to resiliate my Adobe souscription. Indeed it was a kind of fraud. After a few days I received by email an invoice for 30 Eur from a firm in Maastricht (NL) which claimed that I had to pay them because they sended to Adobe my resiliation form. Their email address did not accept my immediate answer. A registered email was also refused and returned to me. Finally I paid 70 under the threat of a 800 EUR forced payement but soon I discovered that my Adobe subscription was not canceled.

    Questions: 1. How can I resiliate my Adobe subscription? 2. I already paid Adobe for some months (without ever having used the 7-day free subscription  after my first day!): later I have blocked my credit card, can I avoid any additional payement? 4. I am considering making a complaint to the Police in Brussels: do you need a copy of it, with the name and the address of the company that promised to send my resiliation letter?

    Thank you for your help! Kind regards

    Francesco Feoli, MD Pathologist

     

     


    quote

    To Jane

    Thank you+++ I have sent the following mail to: message@17309390

    By @Francesco32640141epbc

     

     

    That is not what I said to do and I am not sure that this account is even an Adobe employee.

     

     

    What I said to do is to contact Adobe Customer Care either by Chat or by X (formerly Twitter). Directions are in my first reply. 

     

    Only Adobe Customer Care can help you.
    You must contact them.

     

    I am a volunteer who does not work for Adobe and I cannot see your billing information. I can only direct you to the correct place.

     

    Jane

     

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