Video clip only playing audio (soundwaves) in Interactive PDF

Forum|Forum|4 years ago
February 3, 2022
2 replies
393 views

Im having the same re: Video clip only playing audio (soundwaves) in PDF as others seem to be on Windows 10. It works fine on the Mac but not on windows 10. Everytime I uninstal Acrobat and re-instal, the file will work with video and then once I close it and re-open it goes back to sound waves....!

I tried everything possible, Ive done this many times before and aparently this is a new issue.

Any thoughts...?

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S

stevier

Known Participant

I'm having exactly the same issues and can't figure it out? Does anybody have the work around on this?

Amal.

Legend

Hi Justin

Hope you are doing well and sorry to hear that. As described, Video clip only playing audio (soundwaves) in Interactive PDF

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check

What is the version of the Acrobat DC you are using ? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. go to Help . Check for updates and reboot the computer once.

Also please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once and check if that works.
Note: Please turn on the security after testing to avoid any security risk.

Also,please share the PDF file in question https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can check it at our end.

Regards

Amal

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