Video is not working

Question

Hello, I will throw my computer out the window in a moment! I embedded a video in the pdf file and it's not working even though IT WAS for some time. Please help me, I'm desperate.

Amal. · Answer

Hi there

Hope you are doing well and sorry to keep you waiting.

If you are still experiencing this issue we need more information.

- Is this an issue with a particular video file or with all the video files, please try with a different video file and check

- What happens when you try to play the video? Do you get any error message? If yes, please share the screenshot of the same.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/49tYr4A and check.

Let us know how it goes.

~Amal

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