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Participant
September 19, 2023
Question

Video is not working

  • September 19, 2023
  • 1 reply
  • 412 views

Hello,

 

I will throw my computer out the window in a moment!

 

I embedded a video in the pdf file and it's not working even though IT WAS for some time. 

Please help me, I'm desperate.

This topic has been closed for replies.

1 reply

Amal.
Legend
February 12, 2024

Hi there

 

Hope you are doing well and sorry to keep you waiting.

 

If you are still experiencing this issue we need more information.

 

- Is this an issue with a particular video file or with all the video files, please try with a different video file and check

- What happens when you try to play the video? Do you get any error message? If yes, please share the screenshot of the same.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/49tYr4A and check.

 

Let us know how it goes.

 

~Amal