Participant

Answered

Want to install the Acrobat_DC 64bit

Forum|Forum|4 years ago
March 9, 2021
7 replies
34501 views

Hello all,

I am using Win10 (64 bit). after got the update from creative cloud, the software windows show Adobe Acrobat Pro DC (32-bit).

I dont know there have the difference or not in 32 / 64 bit, any ideas i can change it to 64 bit? Thank you

Eddie.

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer Dov Isaacs

If you are currently using an English-based version of Acrobat on Windows and are willing to do a bit extra work, you can access the new 64-bit version of Acrobat at https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html.

Two warnings, though!

(1) At this point, that is not an updater installer. Thus you must totally uninstall Acrobat and then install using the new installer. Note that this will not preserve many of your preferences. Be prepared for a bit of time and effort to customize back to the way you prefer Acrobat to operate. Eventually we will have an installer that is also an updater (that works).

(2) More important, if you are currently using any third party plug-ins to Acrobat on Windows, until those plug-in developers provide 64-bit versions of their plug-ins, don't migrate to 64-bit Acrobat.

Good luck!

PS: I am successfully using the 64-bit version on all my Windows 10 systems.

P

pratima123

Participant

i want to isnatall Adobe pro

Dave Creamer of IDEAS

Community Expert

You can download the demo. Of course to continue to use it after the demo, you will need to subscribe:

https://www.adobe.com/acrobat.html

David Creamer: Community Expert (ACI and ACE 1995-2023)

N

ngc4256

Participant

Hello Mr Dov Isaacs, with this thread, "Want to install the Acrobat_DC 64bit" and concerning your latest direct reply here, below, to this question about on the 64bit Acrobat DC pro installer, dated, March 9, 2021; Can you please update your answer to this for 2022? There is a new Sept 15, 2022 version of the Acrobat DC pro installer. Will it upgrade my installed 32 bit version? Can it be updated to 64bit by the Creative Cloud App? I have an Adobe everything subscription.... Also, If I have to manually uninstall the 32 bit version and install the 64 bit version, will the Creative cloud app, that auto-updates all my other adobe software, will it keep the 64bit version updated in the loop? Thank you.

T

Test Screen Name

Legend

Just a note that Dov Isaacs has retired from Adobe and has not been seen in these forums for many months.

K

kuan259469776uds

Participant

文档_1.docx

R

RDS_JimL

Participant

I located a 64-bit version of DC Reader but the switches previously used do not seem to work.
I want to deploy this via Intune but am trying to locate the appropriate silent install switches. Can anyone help?

R

RDS_JimL

Participant

To add to the previous post I forgot to mention, there seems to be msi file extracted during the install it just goes online, downloads and installs the software. Not great for deployment from Intune or using the Adobe Customisation Wizard I have used previously on the 32-bit version!

C

Cecile226275425atj

Participant

If you upgrade to 64 bit and it is not compatible can you change the version back to 32bit for Adobe?

Dave Creamer of IDEAS

Community Expert

Yes. I've done it a few times.

David Creamer: Community Expert (ACI and ACE 1995-2023)

N

NateB839

Participant

Don't do it, it doesn't work, locks up regularly after 2 attempts, DOES NOT WORK ON 64-Bit Windows 10

T

Test Screen Name

Legend

The millions of people for whom it does work are imagining it, then?

(I don't deny you have a problem, and if you describe it in detail, we may be able to help. But you don't need to make wild claims either).

N

Nate5F99

Participant

It consistently locks up for 30 seconds to a minute on large files; most recently a 296 mb file every time I open it.

Dov IsaacsCorrect answer

Legend

If you are currently using an English-based version of Acrobat on Windows and are willing to do a bit extra work, you can access the new 64-bit version of Acrobat at https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html.

Two warnings, though!

(1) At this point, that is not an updater installer. Thus you must totally uninstall Acrobat and then install using the new installer. Note that this will not preserve many of your preferences. Be prepared for a bit of time and effort to customize back to the way you prefer Acrobat to operate. Eventually we will have an installer that is also an updater (that works).

(2) More important, if you are currently using any third party plug-ins to Acrobat on Windows, until those plug-in developers provide 64-bit versions of their plug-ins, don't migrate to 64-bit Acrobat.

Good luck!

PS: I am successfully using the 64-bit version on all my Windows 10 systems.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

P

Philip0D4417609923

Participant

That is absurd. How do you not have 64-bit architecture for your software. No wonder my adobe acrobat software which I pay for crashes all of the time on my super powerful machine.

Dave Creamer of IDEAS

Community Expert

>>How do you not have 64-bit architecture for your software.

Where did you get that idea? Adobe DOES have a 64-bit version of Acrobat. It's the plugin developers that are 32 bit.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Meenakshi Negi

Community Manager

Hi Eddie,

Thank you for reaching out.

There is nothing changed with Acrobat as it was always 32 bit. Only the 32 bit will now be shown with the application name.

Acrobat 64 bit is currently not available in your region. For more details about the 64-bit application, please refer to the information provided in the drop-down for "Acrobat Reader DC 64-bit for Windows" in the following help link: https://helpx.adobe.com/acrobat/using/whats-new.html

Let us know if you still have any questions.

Thanks,

Meenakshi

M

MewmawTiff

Participant

On 3/10/21 my Windows 10 version 20H2 64bit did a security update. Adobe Acrobat Pro 32 bit then attempted update and everything on my computer messed up. It reverted all my Microsoft 365 applications to Office 16. All internet browser's (Edge, Firefox, Chrome) freeze once opened and all applications when opened freeze. I can't even list all the error codes that came up over the next day or two. I was finally able to do a file fix, a C: drive fix, uninstall Adobe Acrobat Pro, get Microsoft 365 reinstalled, fix Windows security update, fix Firefox browser. Now am afraid to attempt to reinstall Adobe Acrobat Pro ( English version) because Windows 10 clearly states it no longer supports Adobe Acrobat Reader or I believe Explorer 11. When I try to download Pro, it looks like it's automatically attempting to download reader with it. Am I able to use Pro at all without creating a nightmare of a mess again or what do I do? All my other applications are also 64 bit, is this also creating issues with Adobe Pro? Help! I have spent hours upon hours trying to get this all sorted out.

Dov Isaacs

Legend

@MewmawTiff

There is absolutely nothing that the Acrobat update could do to yield the problems you enumerate. It certainly doesn't uninstall Microsoft Office 365 (replacing same with an earlier version) or muck with your browsers (it has no way of doing anything like what you describe). The Acrobat update on approximately the same date was fairly minor.

And exactly where did you see anything that states or even intimates that Windows 10 “no longer supports Adobe Acrobat Reader?” That is simply not true. (By the way, you should absolutely not attempt to install both Acrobat Pro and Acrobat Reader on the same system. Acrobat Pro is a superset of Acrobat Reader and having both installed in parallel is an invitation to problems!) Downloading Acrobat Pro does not download Acrobat Reader with it; what makes you think that is the case?

The fact that the current version of Acrobat Pro is 32-bit has nothing whatsoever to do with the issues you are experiencing. 32-bit and 64-bit applications can and do work side-by-side without any problems.

Some things to consider:

It is known that the March 2021 “Patch Tuesday” Windows 10 updates were somewhat problematic and depending upon one's system configuration, caused printing problems and BSODs (Blue Screen of Death system crashes). Microsoft apparently pulled and then re-released their updates within a week. Note that it is generally prudent to set Windows 10 Pro to delay installations of new updates such as you would receive each Patch Tuesday for a week or so. (I would also strongly recommend that you disable automatic Acrobat updates and check for them and apply them manually a week or so after they are released! And certainly don't do such updates at the same time as you are updating the operating system.)

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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