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Participant
October 4, 2017
Question

We are receiving errors when trying to combine files. Is there a file path length limit?

  • October 4, 2017
  • 1 reply
  • 1174 views

I have a few users who are receiving errors when trying to combine files.  When trying to combine files if several are selected the system appears to start combining and then a message will pop up with the file path and state 'could not be added to the list because it does not exist' (Adobe Acrobat message window).  When grabbing only a few of the same files, the name of the file will appear in a pop up (Add Files message window) and 'File not found. Check the file name and try again.'  After much testing it appears it may be due to the length of the file path.  i.e. the documents have similar names and reside in the same location, one file has approximately a 160 character file path and it loads without error, another file that has a 193 character file path triggers the error messages.  The number of characters are below the OS(windows) limit.  Is there a file path limit for files when combining?  Any suggestions on what to try.  If I download the files and save locally, the paths become less than the approximate 160 and all load fine.

Edited: Adobe Acrobat Pro DC 2017 Release | Version 2017.012.20098

Thank you.

1 reply

Participant
October 22, 2024

Same problem. I moved all the files to a desktop folder and got the same error.

On the server the total path was about 96 characters.

Next up try shortening the file names.  The filenames are ~36 characters long.

rename *.pdf   f.pdf

still didn't work.

moved all the files to c:\temp\f.pdf

c:\temp\f(1).pdf

etc

Same error, file does not exist.

 

new local install yesterday (2024) with via the adobe cloud. 

Adobe Acrobat Pro 24.003.20180.0

 

 

 

 

 

 

 

Souvik Sadhu
Community Manager
Community Manager
February 17, 2025

Hi @rickpaulos,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

The team released a fix for the issue. Would you mind updating the app to the latest version (2024.005.20xxx) and letting us know if the issue is fixed?

To do so, go to Menu-> Help-> Check for Updates.

 

-Souvik