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skilled_listener50B8
Participant
October 22, 2024
Question

We are unable to validate this serial number for Adobe Acrobat DC. Please contact Customer Support

  • October 22, 2024
  • 2 replies
  • 300 views

Trying to reinstall Adobe Acrobat 12 as i have license keys but i am receiving the error "We are unable to validate this serial number for Adobe Acrobat. Please contact Customer Support." I tried to contact support and i have been referred to the experts in the portal here. I am not interested in signing up for a subscription based license.

This topic has been closed for replies.

2 replies

Adobe Employee
October 23, 2024

Hi @skilled_listener50B8 

 

Could you please let us know the channel, from where you purchased this serial number ?

 

Regards

Ravi

try67
Community Expert
Community Expert
October 22, 2024

There's absolutely nothing we can do to help you, I'm afraid. This is mostly a user-to-user forum, and Adobe support should not have directed you here to handle this issue. Contact them again and demand a solution to your issue.