We can’t verify your subscription status.

Forum|Forum|5 years ago
October 30, 2020
2 replies
3434 views

Hi,

I have Creative Cloud ijntalled. All the app works properly except for Acrobat DC - it keeps saying:

"We can’t verify your subscription status."

What shoul I do to solve this?

Thank you,

Cristina

This topic has been closed for replies.

R

Robert28593669to5h

Participant

The way to fix this is to update your credit card in your adobe account via thier webpage.

AkanchhaS8194121

Legend

Hi Cristina,

Sorry to hear about the trouble caused.

We are unable to verify your subscription status because, since you were last online and connected to Adobe servers, the local time on your system clock has changed unexpectedly.

Assuming you have not intentionally altered the date and time on your machine, this condition typically occurs as a result of automatic time synchronization over an intermittent WiFi connection.

Please try the troubleshooting steps suggested here: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html and let us know if that works.

Thanks,

Akanchha