We cannot verify subscription status - Acobat DC

Question

OK - I am really frustraited as I use Acrobat DC loads and all I get now is We cannot verify subscription status unable to connect to adobe servers.

This is tosh as no issue with the internet as I would not be able to leave this question.

I am on windows 7 as due to lockdowns and sheilding, I have not be able to secure a new PC.

So what needs to happen in order to use Acrobat and use my paid for subscription? I don't have a techie brain.

Thanks

Amal. · Answer

Hi Louise

Hope you are doing well and sorry for the trouble.

Do you have Trend Micro security software installed on your system? If yes? please check out the help page https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

If it still doesn't work, Please check your connection to Adobe server and try to reset the host file as described in the help page https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Regards

Amal

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