We currently have 1 licence for adobe Acrobat Pro which has two devices listed. We want to add another device, how do we do this

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We currently have 1 licence for adobe Acrobat Pro which has two devices listed. We want to add another device, it only need to have a standard Adobe Acrobat Standard service how do we do this??

M

Manan JoshiCorrect answer

Community Expert

Do you want to use the same subscription of a new computer or purchase a new license? If the former then be notified that a subscription can be activated on two computers at a time but used only on one at a time. So if you want to use it on a new computer you will have to deactivate it on one of your current devices. See the following article for more details

https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html

https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/activate-deactivate-when-switching-computer.html

-Manan

M

Manan Joshi

Correct answer

Community Expert

Do you want to use the same subscription of a new computer or purchase a new license? If the former then be notified that a subscription can be activated on two computers at a time but used only on one at a time. So if you want to use it on a new computer you will have to deactivate it on one of your current devices. See the following article for more details

https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html

https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/activate-deactivate-when-switching-computer.html

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-Manan

S

Soothing_reality5C13Author

Participant

Hi, we just wanted to add another device to our licence so we had one licence and three devices listed - are we not able to do that?

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M

Manan Joshi

Community Expert

No only two devices are allowed. See the articles I shared. This is what you do, install on the new computer, login into the account that has the subscription, when you try to open the app it will show you the list of computers that has the subscription activated, choose which one to deactivate and then you shall be able to use it on the new computer.

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-Manan

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