We've an official version of Acrobat Pro DC 2015 full

Question

Hi,We've an official version of Acrobat Pro DC 2015 full package. Now we cannot apply any tools whithout receiving an invitation to pay !How can I use this application normally ?Each time I try to apply an option like export or merge, the system open a browser with an invitation to pay a monthly subscription !ThanksLejeune Daniel

daniell96311481 · Accepted Answer

if anything cc is installed, uninstall it, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

if the cc desktop app is installed, uninstall it, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

uninstall your acrobat dc

restart your computer (don't skip this)

reinstall your acrobat dc and activate with your serial number

Hi,

Thanks for your help

I finally uninstall the software, restart and re-install after, type the license and login.

This work now.

FYI : I notice, before applying these change, there are an Adobe resource file (blank icon) locate on Login Items (Users & Groups)(System Preferences). This file was not there few month ago when install softwares...., I'm not sure if there is a link, but I removed it also, just before applying the uninstall.

Regards

LEJEUNE Daniel

info@dljmac.be

kglad · Answer

do you have an acrobat dc subscription or perpetual license.do you have any subscription programs?

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